These Terms and Conditions govern your access to and use of the Jilievo platform and all services provided by the Company (the Platform). By creating an account or otherwise using the Platform you agree to be bound by these Terms in full. If you do not agree, you must not access or use the Platform.
Access to and use of the Platform is limited to persons who are at least 18 years old or the age of majority in their jurisdiction, and who may legally participate in online gambling activities. The Company may require age and identity verification and may suspend access if information is incomplete or false.
To open an Account you must provide accurate and complete information, including name, date of birth, address and valid contact details. You may maintain only one Account. The Company may suspend or close an Account for misrepresentation, duplicate registration or other fraudulent activity. We may request documents to verify identity and residence, such as a government‑issued ID and a recent utility bill. You consent to periodic verification checks and to supplying additional documents on request.
You are responsible for maintaining the confidentiality of your login credentials. You must immediately notify Support of any unauthorized access or loss of access. The Company may suspend or block access while investigating suspected compromises. You are liable for all activity conducted through your Account unless caused by the Company’s gross negligence or fraud.
You may not use the Platform for illegal activities, money laundering, fraud, or to influence or manipulate gaming outcomes. Prohibited practices include collusion, the use of automated software, exploitation of system vulnerabilities, and attempts to void or alter wagers by improper means. The Company may invalidate bets and suspend or terminate Accounts engaged in such conduct.
Access to the Platform is restricted to Users located in jurisdictions where online gambling is lawful. It is the User's responsibility to ensure that participation is permitted by local law. The Company may deny access or terminate Accounts as required by law or policy, and will not be liable for any consequences arising from restricted access.
Deposits may be made using the payment methods published on the Platform. All deposits are subject to verification procedures and may require additional information. Withdrawals are subject to verification and processing times, which vary by method and jurisdiction. The Company may impose minimum and maximum limits for deposits and withdrawals as published in the Cashier section. Funds transferred to or from third parties are not permitted unless expressly authorised by the Company. The Company reserves the right to charge processing fees and to apply additional safeguards for anti‑fraud purposes.
The Platform may levy charges for deposits, withdrawals, and certain services. Inactivity charges may apply after defined periods of non‑use while a positive balance remains. All charges are stated in the applicable currency and are exclusive of any applicable taxes unless otherwise required by law.
All bets are subject to the Platform's rules. Minimum bet amounts and maximum payout limits are published and may be amended. The Company may modify odds for technical errors, incorrect data or market misprints and may void or partially void bets in accordance with the Rules. Winnings are credited to the Account in the account’s currency. If a bet is placed in error, the Company may declare it void or settle it at odds of one to one, at its discretion.
Promotions and bonuses are governed by their own terms and conditions. They may be subject to wagering requirements, time restrictions and maximum stake limits. The Company reserves the right to withdraw, modify or suspend any promotional offer at its sole discretion and to determine eligibility for loyalty benefits.
The Platform and all of its content, including software, graphics, text, logos and audiovisual materials, are protected by copyright and other intellectual property laws. Users receive a personal, non‑exclusive, non‑transferable license to access the Platform for personal entertainment. Users shall not copy, reproduce, distribute, reverse engineer, decompile or create derivative works from the Platform content except as expressly permitted in writing by the Company.
Personal data collected in connection with the Platform is processed in accordance with the Privacy Policy. The Policy explains data collection, purposes, legal bases, retention periods, security measures and data sharing with service providers. By using the Platform you consent to the processing described in the Policy and acknowledge your rights under applicable data protection laws.
The Company promotes responsible gaming. Tools include session time limits, spend limits, loss limits and self‑exclusion. Requests to adjust limits or to exclude yourself will be processed promptly, subject to a period of notice. Increases to limits or removal of exclusions may take up to seven days to become effective; decreases or new exclusions may be implemented immediately upon request where possible.
The Company may amend these Terms or any part of the Platform. Updates take effect upon publication. Continued use after publication constitutes acceptance of the revised Terms. If you do not accept updates, you must stop using the Platform.
The Company may suspend, terminate or close a User Account for breach of these Terms, violation of law, or at the Companys discretion. Any remaining funds will be returned to the User in accordance with applicable laws and processing times, subject to verification requirements.
An Account that remains inactive for a defined period with a positive balance may be subject to inactivity charges or other dormant‑account measures as published. The User will be notified where required by law prior to any such charge.
Users are responsible for reporting and satisfying any tax obligations arising from winnings or Platform activity in their jurisdiction. The Company does not withhold taxes unless required by applicable law.
To the fullest extent permitted by law the Platform and the Company exclude liability for indirect, incidental, special or consequential damages arising from use of the Platform. The Company does not guarantee uninterrupted operation or error‑free performance, but will apply reasonable efforts to maintain service availability.
These Terms are governed by the law of the jurisdiction in which the Company is incorporated. Any disputes shall be resolved by the competent courts in that jurisdiction or by arbitration if agreed by the parties in writing. Mandatory local consumer protections apply as required by applicable law.
If the Platform supports crypto payments, transactions must be conducted via supported wallets and networks. Crypto deposits and withdrawals may involve higher volatility and longer confirmation times. The Company may require enhanced verification for crypto activity.
Complaints should be submitted through the Platform's official support channels. The Company aims to acknowledge and resolve complaints within a defined timeframe and will provide a final decision in accordance with its internal procedures.
Support is available 24/7 through in‑Platform channels and other secure communication methods published within the Platform. Users may request assistance or escalation through these channels at any time.